About Raphael Ortiz

Raphael Ortiz has been an HVAC installer for two years, with six months of dedicated service at Ground Zero. Raphael brings a passion for helping others and ensuring comfort, especially in the heat of Arizona.

Background and Experience

Raphael’s journey in the HVAC field began with a strong desire to make a difference in people’s lives. With two years of experience under his belt, he has developed a keen eye for detail and a deep understanding of the intricacies of HVAC installation. His hands-on approach and dedication to his craft have made him a valuable asset to Ground Zero.

Hobbies and Interests

Outside of work, Raphael enjoys driving Hemis and watching YouTube. These hobbies not only provide relaxation but also fuel his enthusiasm for learning and exploring new interests.

Why HVAC?

Raphael chose to become an HVAC technician to help others, recognizing the critical importance of comfort in Arizona’s scorching climate. His commitment to delivering top-notch service ensures that his customers always enjoy a pleasant and comfortable environment.

Joining Ground Zero

Ground Zero’s unique appeal lies in its foundation as a self-made company, inspiring Raphael to strive for his own entrepreneurial dreams. The motivational environment at Ground Zero has fostered his growth and ambition, driving him to excel in his field.

Job Satisfaction

For Raphael, the best part of his job is seeing the smiles on his customers’ faces when he leaves. Knowing that he has contributed to their comfort and happiness gives him immense satisfaction. He takes pride in his work, always aiming to leave a positive impact on those he serves.

Memorable Moments

One of the more amusing aspects of Raphael’s job involves blowing out PVC drains, sometimes resulting in an unexpected splashback. Despite the occasional inconvenience, he embraces these moments as part of the job, always maintaining a positive attitude.

Customer Assurance

Raphael understands the importance of customer trust and satisfaction. When visiting a customer’s home, he introduces himself, sets up protective measures like plastic and rugs, and reassures them of his dedication to providing excellent service. His professional and friendly demeanor ensures that customers feel comfortable and confident in his abilities.